Customer Engagement Specialist

Location: Atlanta, GA

Department: Sales and Customer Service

Type: Full Time

Min. Experience: Mid Level

JOB DESCRIPTION:

The Customer Engagement Specialist will strengthen brand loyalty through customer outreach, advocacy, and up-selling to promote growth and satisfaction within the current customer base and acquisitions.  

 

KEY RESPONSIBILITIES:

  • The essential functions of this position include but are not limited to:
  • Source new sales opportunities through inbound lead follow-up and outbound calls and emails
  • Maintains an excellent knowledge of our software products and services; and can perform demonstrations of Azalea products and services to customers as needed.  
  • Engage in activities designed to increase customer advocacy, satisfaction & referrals of existing customers
  • Use creative problem solving skills to meet customers needs
  • Build relationships with the economic decision makers within customer accounts
  • Excel at building relationships by phone, email, and in-person
  • Some travel may be required

 

QUALIFICATIONS:

  • Excellent interpersonal and communication skills
  • Experience working with Salesforce or similar CRM
  • Aptitude in customer service/client relations and a friendly disposition
  • Bachelor’s degree from accredited university in a related field
  • Minimum 2-5 years experience in health information technology and/or software support required
  • Key skills: influencing, leadership, teamwork, account management, planning and execution, problem solving/analytical thinking, relationship building (internal and external)


This job description is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.

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