Patient Accounting Application Support Specialist

Location: Houston, TX

Department: Inpatient Support

Type: Full Time

Min. Experience: Mid Level

Function:

The Patient Accounting Application Support Specialist provides application support for our patient accounting clients.

Duties and Responsibilities: 

  • Working with clients to identify and resolve system issues by phone, email, or by remote access.
  • Troubleshooting systems problems
  • Create support tickets outlining problems, issues, and resolution
  • Work with other technical staff to identify system faults
  • Respond timely to client inquiries
  • Working continuously on a task until it is resolved or assigned to technical staff
  • Prioritizing and managing many open support tickets at a time
  • Rapidly establishing a good working relationship with customers and other professionals
  • Testing and evaluating software fixes
  • Provide application training when necessary
  • Support clients after new implementations
  • Follow written instructions to repair a fault, troubleshoot a problem, or documenting an issue
  • Assist clients with work arounds until problem can be resolved

Additional Skills:

  • Ability to think logically
  • Aptitude for quickly learning software applications
  • Excellent listening and communication skills, combined with the ability to interact confidently with clients  to establish what the problem is and explain the solutions
  • Ability to work well in a team
  • Strong customer focus
  • Ability to prioritize your workload
  • Multi-tasking
  • Data entry skills

Qualifications:

  • 1+ years of experience using a healthcare billing system (preferred)
  • Strong computer navigation skills
  • Ability to work under stress
  • Work independently and accomplish daily activities with little supervision
  • Organized and detail oriented
  • Excellent communication skills
  • Excellent interpersonal skills
  • Excellent customer service skills
  • Ability to travel

This job description is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.

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